Returns and refunds
Last updated: [date of launch]
[Draft prepared for MI AMOR. Have it checked by a South African attorney before launch.]
If something isn't right, we'll make it right. Here's how returns work, in line with the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA).
Changed your mind: 7-day cooling-off
You can cancel an online order within 7 days after you receive it, for any reason (ECTA section 44). Let us know at info.zenithxyz@gmail.com, then send the item back unused and in its original packaging. We refund the full price within 30 days. The only cost you may carry is the direct cost of sending it back.
Faulty items: 6-month guarantee
If an item is defective, unsafe or not fit for its purpose, you may return it within 6 months of delivery (CPA section 56) and choose a repair, a replacement or a refund. We cover the cost of collecting a faulty item.
Wrong or damaged on arrival
Contact us within [number of days: to confirm] with a photo, and we’ll arrange a replacement or refund.
How to return
- Email info.zenithxyz@gmail.com with your order number and the reason.
- We’ll send collection or drop-off details. [Return address or courier collection: to confirm]
- Refunds go back to the way you paid, through PayFast.
For hygiene and safety
[Any items that can’t be returned once used, and why, within what the CPA allows: to confirm with your attorney]